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COVID-19 Important Updates & Frequently Asked Questions

Last updated July 24, 2020, at 10:30 am MST.

Girl Scouts of New Mexico Trails continues to monitor COVID-19 updates from the Centers for Disease Control, the World Health Organization, and the New Mexico Department of Health.  If you have a question, please email [email protected].

Recent Communications Regarding COVID-19

We understand that as New Mexico begins the slow process of re-opening, many of you have questions as to what this means for your Girl Scout.  Girl Scouts of New Mexico Trails has carefully reviewed both the recent (May 28) New Mexico Department of Health and GSUSA guidelines and has determined that in order to provide for the continued safety and health of our members, volunteers and staff, we are recommending that group activities remain suspended until the state has the opportunity to evaluate how these changes are affecting public health. Recognizing that New Mexico is blessed with an abundance of outdoor recreation opportunities, and that there may be activities that stay within the state's guidelines and allow your Girl Scout to continue her leadership experience with her troop leaders, Girl Scouts of New Mexico Trails is willing to allow limited face-to-face activities, providing thoughtful consideration has been given to how the health and safety of the participants will remain the top priority. 

NM Trails will require that that the Service Unit Manager or Troop Leader (depending on the activity lead), submit the  Activity Notification Form to their Regional Manager no later than 5-days prior to the scheduled activity.  The form is a fillable PDF and can be found in the forms section of the council's website.  Safetywise adult and social distancing guidelines must be adhered to (6ft apart, masks must be worn, hands washed when you arrive and when you are going to leave).  It is also recommended that the temperature of each participant be taken at the beginning of the activity, and that heavy emphasis be placed on no one participating if they are experiencing any signs of illness.

There will be no in-person, council-led events, programs, or activities through October 31, 2020.  Girl Scouts is not canceled.  We are offering more opportunities for our members to participate in Girl Scouting than ever before.  Our organization is strong, adaptive, and prepared to thrive during this new chapter.

We may be re-thinking the way we Girl Scout, but our promise and mission remain the same.  Both GSNMT and GSUSA offer enriching, engaging, and educational resources for you and your Girl Scout to continue to have a fun-filled and leadership-building Girl Scout experience.  We hope you will visit to see a variety of virtual badges, patches and activities to keep your girl inspired and active during this time.

For any questions or to submit your Activity Notification Form, email [email protected].

Our Albuquerque office will be open Monday - Thursday 8:30 am to 1:00 pm with limited staff.  La Tienda will also be open.  Only two (2) customers allowed in La Tienda at a time.  Masks must be worn in accordance with the New Mexico public health order.  All other offices and facilities remain closed.

Frequently Asked Questions

Girl Scouts at Home
What virtual/online activities are there for my daughter to participate in?

Bring the exploration, fun, and learning of Girl Scouts to your family even when circumstances are keeping Girl Scouts from meeting up in person. After all, Girl Scouts isn’t somewhere girls go or something they do—it’s who they are day in, day out. We’re providing self-guided, free activities with a focus on STEM, Outdoors, Entrepreneurship, and Life Skills to keep your girl connected from home. Check out our Girl Scouts at Home page for activities by age-level, and keep an eye on our online events calendar and our Girl Scouts of New Mexico Trails Facebook page to see what’s coming up.

Some of these activities may require materials that you should be able to find around the house. We’ll list those materials with the activity online so your daughter can be prepared before she starts the lesson.

In addition, we will strive to continue our Council-led training like Outdoor Core, First Aid/CPR, Volunteer Essentials, Babysitting, Higher Awards, etc. through an online platform.

Please keep an eye on our events calendar for registration and information.

Where can I find the information for virtual/online activities?

Check out our Girl Scouts at Home page for activities by age-level, and keep an eye on our online events calendar and our Girl Scouts of New Mexico Trails Facebook page to see what’s coming up.

There are girls in my troop/my daughter's troop that don't have reliable access to the internet. Are there options for them to still participate in Girl Scouts?

We are working with troop leaders to determine the need for materials to continue the Girl Scout experience from home without access to the internet. If you know of a family who is interested in Girl Scouting but unable to connect online, please ask them to call (505) 343-1040.

Where can we purchase badges/patches?

Our Albuquerque office is open Monday - Thursday 8:00 am to 5:00 pm with limited staff.  La Tienda will also be open.  Only two (2) customers allowed in La Tienda at a time.  Masks must be worn in accordance with the New Mexico public health order.  All other offices and facilities remain closed.

If there are any shop questions, please contact [email protected].

Cookies/Cookie Rewards
How will my daughter get her cookie rewards?

Cookie rewards will still be delivered to each Service Unit Cookie Chair to be distributed to the Troop Cookie Chair when it is safe to do so. Your troop Cookie chair will contact you with details on where and when you can pick up your daughter's rewards.

Are the Girl Experience cookie reward going to be rescheduled?

Yes, all Girl Experiences have been postponed and will be rescheduled at a later date.

What happens if my daughter earned the cookie camp reward?

Girls that earn the minicamp session will have the option to choose the alternate Program Voucher or carry over their minicamp session to use for the 2021 Summer Camp season.

Girl Scout Membership & Volunteers
Will my daughter still bridge at the end of the year?

Yes, all girls who are in the last year of their program level will bridge to the next level.  Many of our troops and Service Units who hold in-person bridging ceremonies will wait to hold their formal ceremony after August 1st, but whether or not an in-person ceremony is held, your daughter automatically moves up to the next program level (i.e. 3rd grade Brownie to 4th grade Junior, 10th grade Senior to 11th grade Ambassador, etc.).

Is there an incentive for registering my daughter early for next year?

Yes, our Early Bird/Spring Renewal membership drive is still active and ongoing for the 2021 membership year; however, we have condensed the incentive timeline to reflect our current circumstances.  Check out the Early Bird/Spring Renewal flyer for all the great incentives your daughter, and your daughter’s troop will enjoy!  Our first incentive deadline is May 1, while the entire membership drive wraps up on June 30!

Are there opportunities to support Girl Scouts in my area?

There are many ways to support Girl Scouts in your community!  During this time of virtual programming, if you have a skill set that you’d like to share with our girls, please let us know.  As an example, if you have your own business and would like to share your skills about how you market your business to your audience, we’d love to partner you with our Entrepreneurial program staff lead to help with an upcoming program. 

Other ways to support girls and troops in your area would be to promote our Girl Scouting at Home program with girls ready to take the leap into Girl Scouts!  Even though we’re sticking close to home, there are so many wonderful opportunities for girls to be involved and get to know Girl Scouts.  Reach out to us at [email protected], and we’ll connect you to the right person.  Your support truly does matter, and we are excited to partner with you!

How will this impact events like Roar & Snore and the Museum Camp-In?

As difficult as this decision was to make, all events scheduled through August 1 are being postponed or canceled. For those who are currently registered for a council-led event such as Roar & Snore, Wolf Howl or Museum Camp-in, we will offer full refunds of fees paid or an extension of the program voucher deadline to September 30, 2020.

My daughter was supposed to go on a trip with Girl Scouts. What's happening with that?

If your Girl Scout was going on a destination through GSUSA, all travel is being refunded or rescheduled. Please contact the representative who helped you book your trip for more information.

If your troop was planning a summer trip that included any graduating seniors, that family may either request a full refund or you may invite the graduating senior on a trip next year as an adult member of your troop. 

Will council-led training be available online?

We are working on transitioning all regularly scheduled training like CPR/First Aid, Volunteer Essentials and Babysitting to a virtual program. Please keep an eye on our events calendar for details and registration information. 

When will the Volunteer Appreciation Luncheon take place?

Our Appreciation Luncheon for volunteers will take place in August or September 2020.  We are currently working with the Indian Pueblo Cultural Center to find a new date.  Once confirmed, we will send a formal invitation to all honorees, nominators, and program partners who are to be recognized.

Bronze, Silver and Gold Awards
What's happening with the Bronze, Silver & Gold Awards?

To ensure all Girl Scouts who want to earn the Highest Awards this year have the opportunity, Girl Scouts is offering a 3-month deadline extension from September 30 to December 31, 2020 for Girl Scouts who are graduating from 5th grade (Juniors who seek to earn the Bronze Award), 8th grade (Cadettes who seek to earn the Silver Award) and 12th grade (Ambassadors who seek to earn the Gold Award) this year. These Girl Scouts will bridge to the next program level officially on October 1, 2020 and, without this extension, would be no longer eligible to earn the Bronze, Silver or Gold Award, respectively. 

This updated Highest Award guidelines document provides clarifications for the guidelines.

How will this impact the High Awards Ceremony?

Our High Awards ceremony has been rescheduled for September 20th, 2020 - there will be more information on registration coming soon.  We hope to have a wonderful event in which all our awardees will be honored in front of family and friends.  Stay tuned for more information on specifics as we get closer to this event.


Please note, the earlier communications on this list are now out-of-date. Please refer to the most recent communications for current information and recommendations.

Girl Scouts of New Mexico Trails Facility Updates

Based on public health authorities’ current guidance, GSNMT has taken several actions to support the health and well-being of our girls, members, and the community:

  • Our Albuquerque office is open Monday - Thursday 8:00 am to 5:00 pm with limited staff.  La Tienda will also be open.  Only two (2) customers allowed in La Tienda at a time.  Masks must be worn in accordance with the New Mexico public health order.  All other offices and facilities remain closed.
  • Customer Care will continue to be available at  [email protected] .
  • All GSNMT staff are working remotely.  Staff will be available via email and/or phone during regular business hours:
    • Monday - Thursday    8:00 am - 5:00 pm
    • Friday                            8:00 am - 12:00 pm
  • We encourage you to use our online shop during this time. 
Upcoming Events Status

In response to public health authority’s current guidance, Girl Scouts of New Mexico Trails has cancelled or postponed all in-person events through October 21, 2020 and may postpone later events closer to their scheduled dates based on the COVID-19 situation at the time. We fully anticipate having all these opportunities available at a later date.

Due to the evolving nature of this situation, postponements may have to be made with short notice, for instance in the case of a public health directive. We will do our best to contact all those affected as quickly as possible.

Non-health-related cancellations must be received by the published registration deadline to get a refund or to transfer to a different course. Cancellations received after the published registration deadline are not refundable.

July 24 Update:

All fact-to-fact Girl Scouts of New Mexico Trails events through October 31, 2020 have been canceled. 

May 18 Update:
Our Albuquerque office will be open Monday - Thursday 8:30 am to 1:00 pm with limited staff.  La Tienda will also be open.  Only two (2) customers allowed in La Tienda at a time.  Masks must be worn in accordance with the New Mexico public health order.  All other offices and facilities remain closed.

April 15 Update:
All face-to-face Girl Scouts of New Mexico Trails events through August 1, 2020, including our beloved Roar & Snore and all camp sessions at both Rancho del Chaparral and Camp Elliott Barker, have been canceled. 

March 23 Update:
Volunteer Recognition Luncheon has rescheduled for July 18, 2020.

March 18 Update:
High Award Ceremony has been rescheduled for August 8, 2020.

March 17 Update:
All Girl Scouts of New Mexico Trails staff will be working remotely through April 10. You can still reach us via email and/or phone during business hours. All council service centers and La Tienda are closed until further notice.

Cookie Program Updates


We know how hard the troops have been working in this year’s Cookie Program.  It is our commitment to get rewards to you as soon as possible, however, we anticipate delays due to COVID-19.

At this time, decisions are being made on a 30-day basis.  As we continue to monitor the impact COVID-19 is having on our communities, we will make decisions on our in-person and out of state rewards.

More information on next steps is being developed and will be communicated with troop cookie managers and troop leaders once it's finalized.  

Girl Scouts from Home

As Girl Scouts, we live by the motto "be prepared" - and that includes when the unexpected happens. While we ask that all members continue to follow the guidance of the Center for Disease Control (CDC) and their local health officials and cease in-person meetings, we want to deliver the opportunity for Girl Scouting to continue at home. Learn more at our Girl Scouts at Home page.

While we cannot endorse or support specific online meeting tools for your use, we are aware of several tools troops and Service Units are using for virtual meetings. See below for a list of free and low-cost tools that could be useful to you. 

Video and Audio-Conferencing Tools with free versions 

While all of these options have a free version, please note you may be prompted to consider their upgraded versions for a subscription fee.

  • Zoom - FAQ
    • Note: Meetings durations maximum of 40 minutes in free version
  • Skype - Support
    • Note: Up to 10 participants free
  • Webex – Help Center
    • Note: Limited file and content sharing in free version

Chat and Collaboration Tools with free versions

Additional low-cost tools for collaboration and conferencing to consider if the above options do not meet your group's needs.

Steps to help prevent the spread of COVID-19?

Please follow all of the steps recommended by the CDC. The same simple steps that prevent the spread of ordinary flu viruses work against COVID-19 and other illnesses:

  • Clean your hands often
    • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact
    • Avoid close contact with people who are sick
    • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
  • Cover coughs and sneezes
    • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
    • Throw used tissues in the trash.
    • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
  • If you are sick or caring for someone who is
    • If you are sick:  Stay home.  If you have symptoms- fever, cough, shortness of breath, “flu-like symptoms”, please CALL your providers office or the COVID19 hotline (855-600-3453). If your symptoms are severe- and you need to go to the ED, call ahead let them know you are on your way and describe your symptoms, to help them prepare for your arrival. Do NOT walk into your primary care office. If you must leave your home while sick, you should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
    • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
  • Clean and disinfect
    • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
    • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Having trouble finding hand sanitizer? Good thing we're Girl Scouts! Try making some at home with this recipe.