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COVID-19 Important Updates & Frequently Asked Questions

Last updated March 24, 2020, at 5:05 pm MST.

Girl Scouts of New Mexico Trails continues to monitor COVID-19 updates from the Centers for Disease Control, the World Health Organization, and the New Mexico Department of Health.  If you have a question, please email [email protected].

Recent Communications Regarding COVID-19

  • All Girl Scouts of New Mexico Trails facilities, camps and our shop are closed.
  • All in-person activities, including troop meetings, should be canceled.
  • All council-coordinated events through at least April 10 are postponed.  Be sure to check our Events Calendar for rescheduled dates.
  • The 2020 Cookie Program has been extended to April 19.
Girl Scouts of New Mexico Trails Facility Closures

Based on public health authorities’ current guidance, GSNMT has taken several actions to support the health and well-being of our girls, members, and the community:

  • All GSNMT offices and La Tienda will be closed effective March 17, 2020. Customer Care will continue to be available at  [email protected] .
  • All GSNMT staff are working remotely.  Staff will be available via email and/or phone during regular business hours:
    • Monday - Thursday    8:00 am - 5:00 pm
    • Friday                            8:00 am - 12:00 pm
  • We encourage you to use our online shop during this time. 
Upcoming Events Status

In response to public health authority’s current guidance, Girl Scouts of New Mexico Trails will be POSTPONING all council-led programming events through April 13 and may postpone later events closer to their scheduled dates based on the COVID-19 situation at the time. We fully anticipate having all these opportunities available at a later date.

Due to the evolving nature of this situation, postponements may have to be made with short notice, for instance in the case of a public health directive. We will do our best to contact all those affected as quickly as possible.

Non-health-related cancellations must be received by the published registration deadline to get a refund or to transfer to a different course. Cancellations received after the published registration deadline are not refundable.

March 23 Update:
Volunteer Recognition Luncheon has rescheduled for July 18, 2020.

March 18 Update:
High Award Ceremony has been rescheduled for August 8, 2020.

March 17 Update:
All Girl Scouts of New Mexico Trails staff will be working remotely through April 10. You can still reach us via email and/or phone during business hours. All council service centers and La Tienda are closed until further notice.

Cookie Program Updates

Extending the Program

We are extending the 2020 Girl Scout Cookie Program through Sunday, April 19, 2020.

Cookie Booth Sales

All members must discontinue all public activity, including booths and walkabouts effective immediately.


We know how hard the troops have been working in this year’s Cookie Program.  It is our commitment to get rewards to you as soon as possible, however, we anticipate delays due to COVID-19.

At this time, decisions are being made on a 30-day basis.  As we continue to monitor the impact COVID-19 is having on our communities, we will make decisions on our in-person and out of state rewards.

More information on next steps is being developed and will be communicated with troop cookie managers and troop leaders once it's finalized.  

Girl Scouting from Home

As Girl Scouts, we live by the motto "be prepared" - and that includes when the unexpected happens. While we ask that all members continue to follow the guidance of the Center for Disease Control (CDC) and their local health officials and cease in-person meetings, we want to deliver the opportunity for Girl Scouting to continue at home. Learn more at

While we cannot endorse or support specific online meeting tools for your use, we are aware of several tools troops and Service Units are using for virtual meetings. See below for a list of free and low-cost tools that could be useful to you. 

Video and Audio-Conferencing Tools with free versions 

While all of these options have a free version, please note you may be prompted to consider their upgraded versions for a subscription fee.

  • Zoom - FAQ
    • Note: Meetings durations maximum of 40 minutes in free version
  • Skype - Support
    • Note: Up to 10 participants free
  • Webex – Help Center
    • Note: Limited file and content sharing in free version

Chat and Collaboration Tools with free versions

Additional low-cost tools for collaboration and conferencing to consider if the above options do not meet your group's needs.

Steps to help prevent the spread of COVID-19?

Please follow all of the steps recommended by the CDC. The same simple steps that prevent the spread of ordinary flu viruses work against COVID-19 and other illnesses:

  • Clean your hands often
    • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact
    • Avoid close contact with people who are sick
    • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
  • Cover coughs and sneezes
    • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
    • Throw used tissues in the trash.
    • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
  • If you are sick or caring for someone who is
    • If you are sick:  Stay home.  If you have symptoms- fever, cough, shortness of breath, “flu-like symptoms”, please CALL your providers office or the COVID19 hotline (855-600-3453). If your symptoms are severe- and you need to go to the ED, call ahead let them know you are on your way and describe your symptoms, to help them prepare for your arrival. Do NOT walk into your primary care office. If you must leave your home while sick, you should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
    • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
  • Clean and disinfect
    • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
    • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Having trouble finding hand sanitizer? Good thing we're Girl Scouts! Try making some at home with this recipe.

Please note, the earlier communications on this list are now out-of-date. Please refer to the most recent communications for current information and recommendations.