In an effort to make camp an experience available to all girls,
need-based Camperships are available for one session to girls
demonstrating need.
The Opportunity Fund provides support to members to participate fully
in Girl Scouts. The Opportunity Fund is a reflection of our commitment
to continue to better serve our members, providing girls in New Mexico
the opportunity to become one of our future community leaders and the
women they want to be.
Through the Girl Scout Cookie Sale, girls can set their cookie sale
goals to earn Program Vouchers which can pay for GSNMT events and camp
AND Service Unit events!
Refund / Cancellation Policy
Cancellations & Refunds
Girl Scouts of New Mexico Trails (GSNMT) strives to ensure that each
council-led program, activity, and event is conducted in the safest
and most secure manner possible. To meet those high standards, it is
necessary that strict registration protocols are followed to allow our
staff/technology the ability to keep track of which girl and adult
members are attending any given event.
GSNMT recognizes the necessity for girl and adult members to have
some level of flexibility in needing to cancel a registration. GSNMT
also understands the occasional need for a substitute registration
when an adult cancellation threatens participation by a Girl Scout
troop that requires a designated number of Safety-Wise Adults.
It is important to note that GSNMT sets minimum and maximum
attendance requirements for all programs and events, and GSNMT
reserves the right to cancel or change any scheduled event if those
attendance requirements are not met or if the council cannot ensure
the safety of all attendees for any reason. GSNMT will attempt to
provide ample notification of a program cancellation to the primary contact
whose name and email
are listed on the registration. In any instance where a program,
activity, or event is canceled by GSNMT, a full refund will be
issued to the payor via the original payment method used.
If a registered attendee needs to cancel for any reason, full or
partial credit may be issued to the girl or adult depending on the
notice given to GSNMT and the specific requirements listed for the
event. All cancellation requests must be made in writing to [email protected]. Requests should include the
registered attendee’s name, address, program name and date, and
reason for cancellation request.
Cancellation Requests for
GSNMT Girl Members
- When a cancellation request is received by the registration
deadline, a full refund will be issued to the payor via the original
payment method used.
- When a cancellation request is
received after the registration deadline but before 72 hours prior
to the event, the girl member will receive a program credit for 100%
of the registration fee, regardless of who registered the girl
member or how it was paid for.
- When a cancellation request
is received less than 72 hours prior to the start of the event, the
girl member will receive a program credit for 75% of the
registration fee, regardless of who registered the girl member or
how it was paid for.
- When a cancellation request involves
council Opportunity Funds those funds will be returned to the
council.
Cancellation Requests for
Safety-Wise Adults
- When a cancellation request is received by the registration
deadline, a full refund will be issued to the payor via the original
payment method used.
- When a cancellation request is
received after the registration deadline but before 72 hours prior
to the event, the adult member will receive a program credit for
100% of the registration fee, regardless of who registered the adult
member or how it was paid for.
- When a cancellation request
is received less than 72 hours prior to the start of the event, the
adult member will receive a program credit for 75% of the
registration fee, regardless of who registered the adult member or
how it was paid for.
- When a cancellation request is made
for a Safety-Wise Adult, and that cancellation threatens a troop’s
ability to participate in the event, GSNMT will make every
reasonable effort to provide additional support so that a troop may
still participate.
- During business hours, contact Customer
Care at (505) 343-1040 and request assistance fulfilling your
troop’s Safety-Wise Adult ratio.
- Outside of business
hours, call the emergency contact number on the event’s email
confirmation and request assistance fulfilling your troop’s
Safety-Wise Adult ratio.
- Please note that the emergency
contact number will not be answered two hours prior to the start
of the event.
- When a cancellation request
involves council Opportunity Funds those funds will be returned to
the council.
Tips for Troop Leaders
- At this time, GSNMT is not able to accommodate “swaps” for
girl or adult members. Please only register girl and adult members
who can commit to attending with your group.
- If you need to
make a change to your troop’s registration, you are encouraged to
add the new participant first before the registration deadline, then
make the request to cancel the member no longer able to participate.
This will increase the likelihood that you will secure a space for
the new participant. Read above for the process to request a refund
for cancellation.
- When possible, register one extra
Safety-Wise Adult than the required number for troop safety to
ensure that your troop’s participation will not be in jeopardy if an
adult needs to cancel suddenly.
- Girl or adult members not
registered for an event or program will not be permitted to enter or
participate.
- To ensure more girls are able to participate,
GSNMT may limit the number of Safety-Wise Adults who will be
permitted to register for certain events. This information will be
shared on the registration page.
- Some events may require
more notice for a cancellation request than what is outlined in this
document due to the volume of participants or the obligations GSNMT
is required to fulfill with a third party. This information will be
shared on the registration page.
- If you need support prior
to an event when the council office is closed, please contact the
emergency contact on the confirmation email. Calls will not be
answered 2 hours prior to the event. Please be proactive if you have
an emergency to help us best support you and your troop.